StoreWright (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or contact us.

By using this Website, you agree to the terms of this Policy.

1. Who We Are

StoreWright
Bridgham, Thetford, Norfolk
Tel: 07798 786348
Email: [Insert Email Address]

We are the data controller for personal information collected through this Website.

2. What Information We Collect

a) Information You Provide Directly

When you contact us, complete a form, or book a storage unit, we may collect:
• Name
• Email address
• Phone number
• Address (if relevant to your booking)
• Details about your storage needs
• Any additional information you provide voluntarily

b) Information Collected Automatically

When visiting the Website, certain data may be collected automatically, including:
• IP address
• Browser type, device type, operating system
• Pages visited and time spent on the Website
• Cookies and analytics data (see our Cookies Policy)

c) Information Collected During Storage Hire

If you enter into a storage agreement, we may also collect:
• Photo ID
• Billing details
• Emergency contact information

This data is required to manage your storage account.

3. How We Use Your Information

We use your information to:
• Respond to enquiries and provide quotes
• Process bookings and manage storage agreements
• Contact you regarding your account or unit
• Improve our Website and services
• Maintain security and prevent fraud
• Comply with legal obligations

We will never sell your personal data.

4. Legal Basis for Processing (UK GDPR)

We process your data under one or more of the following legal bases:
• Contract: To provide storage services and manage your agreement
• Consent: When you submit forms or opt in to communication
• Legitimate Interest: To respond to enquiries and improve our services
• Legal Obligation: To comply with UK law and record-keeping requirements

5. How We Store & Protect Your Data

We take appropriate technical and organisational measures to keep your data secure, including:
• Encrypted devices
• Password-protected systems
• Secure storage of physical documents
• Restricted access to customer information

Data collected via Squarespace is protected according to their security protocols.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:
• Enquiry data: up to 12 months
• Booking and storage agreement data: up to 7 years after your contract ends (for legal and financial compliance)
• Cookies: as outlined in our Cookies Policy

After this time, data is securely deleted.

7. Sharing Your Information

We only share data when necessary, for example:
• With payment providers (if applicable)
• With IT or website service providers (e.g., Squarespace)
• When required by law or to protect our rights

We do not sell or rent your data to third parties.

8. International Data Transfers

Squarespace may store data on servers outside the UK.
Such transfers comply with UK GDPR through:
• Approved international transfer mechanisms
• Standard Contractual Clauses
• Secure hosting frameworks

9. Your Rights Under UK GDPR

You have the right to:
• Access your personal data
• Correct inaccuracies
• Request deletion (in certain circumstances)
• Limit or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us using the details above.

10. Links to Other Websites

Our Website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions or wish to exercise your rights, please contact:

StoreWright
Bridgham, Thetford, Norfolk
Call 07798 786348
Email: info@storewright.com